The title “Concierge” is commonly being replaced with Guest Experience Manager. It may still say Concierge on the counter but look at their business card, it has likely changed.
This shift reflects the desire of hotel management to better define service delivery methodology. It also represents an embodying philosophy where all employees provide perfect guest service.
Today's Guest Experience Managers require immediate access to all guest information and the tools that empower them to be immediately responsive to any and all Guest service requests. “Let me work on that and get right back to you” isn’t good enough anymore.
Guest Web and Mobile
Staff Web and Mobile
Guest Profiles & Itineraries w\ PMS integration
Product and Service Pricing
Advanced Bookings & Deposits
Seamless PMS Integration
Employee Schedules & Commissions
Choose Native Point of Sale and\or Oracle Simphony Integration
Inventory and Purchasing
Guest’s Service Preferences
Reporting & Business Intelligence
... not just a necessary evil
GEMtech's Integration Platform as a Service (iPaaS) delivers on the promises of Service Oriented Architectures
Integration with any system anywhere
Development of new integration channels and API in hours not months